·  Excel

·  Power point

·  Outlook

·  AS400

·  CRM

·  Google Docs

·  LPM

·  PeopleNet

·  Windows 10

·  WPM 44

·  Ten Key

·  Internet

·  Copier

·  Fax

 

Experience:

 

Norwex USA – Customer Service Representative              03/15 – Present

·  Inbound/outbound calls

·  Sales Consultant account maintenance

·  Create sales orders

·  Update information into Excel Sheet

 

EmployBridge (Contract) - Data Entry Clerk 01/2015

·  Excel input of employee hours, OT, Bonuses, Etc.

·  Research employee timecards

·  Contacted CPM for discrepancies

·  Utilized the Lawson system

·  Outlook coordination

·  CRM

 

BioWorld (Contract) – Packer 08/2014

·  Cleaned

·  Built boxes

·  Organized finished product

 

H&K International (Contract) – Administrative Assistant 08/2013 – 07/20114

·  Answered, screened, and directed high volume inbound calls

·  Interacted with public visitors, clients and office employees

·  Performed general secretarial duties

·  Assisted with faxes, copies and paging

·  Maintained a unified messaging system for phones, emails and faxes

·  Organized incoming mail

·  Assisted clients to the correct destination

·  Assisted with delicate situations

·  Assisted the A/R and A/P departments with inputting data

·  Accepted letters and packages, logged accordingly

 

Baylor University Medical Center - Nutrition Services 02/2013 – 08/2013

·  Maintained friendly, efficient, Spirit of Service attitude towards customers

·  Operated cash register

·  Assisted in care & maintenance of cafeteria work area

·  Issued cash refunds or credit memorandums

·  Reconciled cash drawer

 

Wendy’s - Sales Associate 06/2011 – 02/2013

·  Took Food Orders

·  Cleaned Store

·  Maintained Work Area

·  Teamwork

·  Provided Great Customer Experience

 

HMS (Contract) – Verifications 10/2012

·  Performed high volume outbound calls to insurance carriers to verify information

·  Navigated various websites to retrieve claim related data

 

Harte-Hanks, Inc. (Contract) - Customer Service Representative 11/2011 – 01/2012

·  Handled inbound technical support calls from Fortune 500 corporations, businesses and consumers

·  Documentation of customer contact and issue-related information into call tracking database

·  Worked as a consultative partner to customers

·  Built rapport and provided direction

·  Provided optimal customer experience by effectively resolving customer issues with First Call Resolution

 

AT&T – Dispatcher 04/2008 – 05/2010

·  Received, screened, dispatched and updated installation and repair work orders for the Lightspeed/U-verse product

·  Extensive customer contact by telephone

·  Prepared Premises Installer daily logs

·  Verified with Premise Installer Supervisor that the previous nights pre-dispatch installation and repair orders had been received, accepted rearrangements and changed

·  Used paging/texting system to contact Premises Installers and Supervisors

·  Routed the trouble ticket to Premises Installer

·  Received intermediate and/or final information from other employees and performed required status transactions

·  Initiated customer contacts as required to secure access information and notify customer regarding status of their work order

·  Interacted and coordinated with other departments

 

Real Page, Inc. (Contract) - Service Agent 06/2007 – 09/2007

·  Took Inbound service request calls from residents

·  Accurately recorded service issues into automated tracking system

·  Effectively monitored open tickets until proper resolution was achieved

·  Escalated issues in accordance to Call Center guidelines when necessary

·  Responded rapidly and accurately to on-line requests for information from prospective residents

 

Simply Fashions - Assistant Manager 09/2004 – 06/2006

·  Assisted the store manager with administrative and managerial duties

·  Prepared reports on various issues as assigned

·  Encouraged the development of other managers and hourly employees

·  Created weekly schedules

·  Closed and opened payroll

·  Bank Deposits

·  Opened and closed store

 

Education:

University of Phoenix Present

 

Roosevelt High School

High School Diploma